ORDERING
- Orders can be placed at anytime, however orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent out the following day.
- Orders placed on the weekend, will be sent out the following Monday
- Email/Live Chat hours are Monday – Friday from 9AM – 7PM PST
- Visit the “Products” page and review our products by clicking the product title.
- Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “PROCEED TO CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Sorry, we only ship to Canadian addresses.
We do not have a minimum order, however orders less than $150 will be charged a flat rate of $20 for shipping.
Double check your email was inputted correctly then check your junk folder.
All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.
PAYMENT
Currently, we accept Email Transfers. Please follow the instructions below, or contact your banking branch directly for further assistance.
- Register for online banking with your bank. This can be done online, or if you need assistance call your branch directly.
- Locate the E-Transfers section in online banking.
- Add our email provided along with the total amount shown on the invoice
- We will provide you with a secret word for the transfer, The secret word and instructions will be given once you have checked out. Please read carefully.
- Taxes are already included in our prices!
Orders over $150 qualify for free shipping, otherwise shipping charges have a flat rate of $20.00.
Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “Processing” until the payment clears.
Note: E-Transfers are not instant and can take up to 2 days
SHIPPING
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Payments accepted before 1PM PST, will likely be sent out same day, payments accepted after 1PM PST will be sent the following day. Once the Shipping Carrier has scanned the package, we will provide you with your tracking in an email.
- If your package does not arrive by expected Shipping Carrier stated delivery date, contact us through email
- We will then file an trace with Shipping Carrier in an attempt to locate your package
- Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $500.
- We cannot issue refunds due to the lateness of the package as that is solely due to Shipping Carrier and is not within our control.
- We are not responsible for lost or stolen packages once Shipping Carriermarks the tracking “Delivered”.
- There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct. - This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)
Signature is not required, however if you wish to do so, we are not held liable once your tracking shows “Delivered”.
INCORRECT SHIPPING ADDRESS
In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to Chronic Gardens by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither Canada Post nor Chronic Gardens is responsible for correcting an incorrect delivery address submitted and it is the sole responsibility of the customer to ensure the delivery address provided is correct and deliverable by Canada Post. A deliverable address by Canada Post refers to the correct combination of Street #, Street name, unit of PO Box# (if applicable), City, province and postal code. An additional $20.00 will needed to resend the package if deemed incorrect address.
UNCLAIMED PACKAGES
If after 15 days your package(s) is/are still left unclaimed at the postal station, Canada Post will ship the unclaimed package(s) back to us.
Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by Canada Post, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to Chronic Gardens by the carrier for the return delivery. We are not responsible for returned orders unclaimed after 30 days.
POINTS & REFERRALS
Coming Soon